Insights | Radial


September 2, 2020 - This is the time of year that retailers need to be 100% focused on maximising sales, not trying to 2nd guess the outcome of Brexit to protect their business.
European retailers failing to meet customer expectations beyond the point of purchase
October 26, 2017 - Report finds that only half of EU retailers offer express delivery and a lesser 6% offer same day delivery across UK and Europe.
Overcoming the Omnichannel Fear Factor
May 16, 2017 - Dispelling common omnichannel myths - how leading retailers overcome the fear factor
Are you missing out on £27,000 in sales every day?
May 16, 2017 - The two, most basic necessities for retail success are inventory and shipping. If you don’t have the product and/or can’t get it to the customer in a timely manner, you will lose business. Nevertheless, the average retailer misses out on 20 percent of sales - the equivalent of £27,000 per day for a £50 million retailer – for these very issues…issues they could solve by implementing omnichannel fulfilment.
An Easy Shipping and Return Policy Can Make Every Purchase a Winner
March 9, 2017 - It's a fact of retail: customers make returns. It's an inevitable part of the business; therefore, it's critical to get the shipping and return policy nailed down and done correctly, keeping in mind that two primary criteria must be met: high customer satisfaction and low cost.
Top 10 Ways to Prevent eCommerce Fraud
February 21, 2017 - eCommerce is big business. But, as the market expands, so does fraud. The need to prevent eCommerce fraud has never been more pressing as fraudsters switch tactics to target what they now perceive to be an easier channel to attack.
What Is an Omnichannel Champion and Why Do Retailers Need One?
February 20, 2017 - Any retailer who wants to go omnichannel (or is in the process of doing so) knows it's easier said than done. Between wrangling with the technology to integrate all your systems and driving consumer adoption for your initiatives, getting your organisation on the right path to omnichannel is a huge challenge.
Same-Day Delivery Challenges and How to Overcome Them
February 1, 2017 - Retailers looking to convert modern consumers are discovering that competing on price and customer experience might not be enough. Many retailers are finding that they also need to compete on speed, which is why more and more merchants are considering same-day delivery.
Shifting Consumer Mindset: An Integrated Experience Is Key to Locking In Spend
January 30, 2017 - The shifting consumer mindset for a seamless shopping experience across all channels is challenging retailers to deliver an individual approach throughout the customer journey.
How to Make Your Omnichannel Strategy Profitable
January 23, 2017 - No matter how smart, seamless, and well received your strategy may be, if it is not boosting the bottom line, it will be short-lived.