Insights | Radial

Insights

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European retailers failing to meet customer expectations beyond the point of purchase
October 26, 2017 - Report finds that only half of EU retailers offer express delivery and a lesser 6% offer same day delivery across UK and Europe.
Overcoming the Omnichannel Fear Factor
May 16, 2017 - Dispelling common omnichannel myths - how leading retailers overcome the fear factor
An Easy Shipping and Return Policy Can Make Every Purchase a Winner
March 9, 2017 - It's a fact of retail: customers make returns. It's an inevitable part of the business; therefore, it's critical to get the shipping and return policy nailed down and done correctly, keeping in mind that two primary criteria must be met: high customer satisfaction and low cost.
Same-Day Delivery Challenges and How to Overcome Them
February 1, 2017 - Retailers looking to convert modern consumers are discovering that competing on price and customer experience might not be enough. Many retailers are finding that they also need to compete on speed, which is why more and more merchants are considering same-day delivery.
The eCommerce Fulfilment Solutions You Need Right Now
November 21, 2016 - To accommodate the massive uptick in online sales, retailers must conduct significant facility upgrades for eCommerce growth. Operations must be streamlined in order to deliver items to increasingly impatient customers in a fraction of the time it would have taken in the past. Here are the facility upgrades for eCommerce growth you need to implement as part of your strategy to ensure speed and efficiency.
Getting the most from Click & Collect
November 10, 2016 - A favourite among retailers and customers alike. Very much a staple of the British high-street, and according to recent reports showing few signs of slowing down. For UK and overseas retailers alike, follow these simple recommendations to get the most out of your Click & Collect offering:
Christmas proofing your fulfilment
November 3, 2016 - Each and every year we have become accustomed to reading stories about upset customers not receiving their parcels in time for Christmas day, outfits for work parties gone astray, or customer service teams being swamped by requests to track missing/late parcels.
Reliable & Flexible Delivery: The Key to Customer Success
October 13, 2016 - Delivery speed is no longer a competitive battleground. Flexibility and reliability are the tools you need to get ahead. Read how to turn your delivery service into customer success.
The Omnichannel Journey: We've only just begun
October 13, 2016 - The word omnichannel almost feels like yesterday’s news. A buzzword in a retail industry that continues to evolve at a vigorous rate. Yet, the truth is that very few retailers have invested and optimised their solutions beyond the initial ‘we need to do something quick’ stage.
Turning returns into a competitive battleground
October 11, 2016 - Speed, reliability, flexibility, cost…all key elements of the delivery journey that today’s retailers look to optimise, seeking an edge over their competitors and gain a valuable share of customer wallet. Yet returns remain largely overlooked.

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