Insights | Radial


The Strategy

Overcoming the Omnichannel Fear Factor
May 16, 2017 - Dispelling common omnichannel myths - how leading retailers overcome the fear factor
Are you missing out on £27,000 in sales every day?
May 16, 2017 - The two, most basic necessities for retail success are inventory and shipping. If you don’t have the product and/or can’t get it to the customer in a timely manner, you will lose business. Nevertheless, the average retailer misses out on 20 percent of sales - the equivalent of £27,000 per day for a £50 million retailer – for these very issues…issues they could solve by implementing omnichannel fulfilment.
What Is an Omnichannel Champion and Why Do Retailers Need One?
February 20, 2017 - Any retailer who wants to go omnichannel (or is in the process of doing so) knows it's easier said than done. Between wrangling with the technology to integrate all your systems and driving consumer adoption for your initiatives, getting your organisation on the right path to omnichannel is a huge challenge.
How to Make Your Omnichannel Strategy Profitable
January 23, 2017 - No matter how smart, seamless, and well received your strategy may be, if it is not boosting the bottom line, it will be short-lived.
How to Connect With Your Global Retail Audience
December 18, 2016 - Doing your homework on the different stages of omnichannel development in different markets is key if you want to connect with your global retail audience. Retail markets are defined by both their geographies and shopper demographics and, as such, require a tailored rather than cookie-cutter approach to drive sales growth.
Why Store Staff Are Omnichannel Retailers’ Secret Weapon
November 29, 2016 - The role of the store staff is changing. With brick-and-mortar stores at the center of the omnichannel universe, staff are tasked with far more than simply stocking shelves and facilitating point-of-purchase sales.
Scaling the peak: setting your customer services team up for success
November 17, 2016 - The fourth quarter of the calendar is key for all retailers and brands, with customer spending at its highest, and for some the last opportunity to reverse any poor trends experienced earlier in the season. How do you ensure that you capitalise on this time, creating happy and loyal customers?
Carrier switching at Peak
November 9, 2016 - The fourth quarter of the calendar is key for all retailers and brands, with customer spending at its highest. It is the time that you are most stretched, where the fruits of your planning and preparation are realised or unfortunately fall short. How do you ease this burden and ensure that each and every one of your customers is greeted with a warm welcome?
European eCommerce Delivery & Returns Index 2016
September 14, 2016 - European online shopping is booming, with customers enjoying the luxury of choice among both domestic and international retailers. However, no two shoppers are alike, whether shopping at home or overseas that have certain expectations that retailers must meet to succeed. Read our guide to successfully navigate the European opportunity.
Connecting Channels to drive tangible business improvements
April 14, 2016 - Learn how Peak Performance utilised Ship-from-Store technology to connect customers and inventory in 14 European markets.