November 29, 2016 - The role of the store staff is changing. With brick-and-mortar stores at the center of the omnichannel universe, staff are tasked with far more than simply stocking shelves and facilitating point-of-purchase sales.
November 21, 2016 - To accommodate the massive uptick in online sales, retailers must conduct significant facility upgrades for eCommerce growth. Operations must be streamlined in order to deliver items to increasingly impatient customers in a fraction of the time it would have taken in the past. Here are the facility upgrades for eCommerce growth you need to implement as part of your strategy to ensure speed and efficiency.
November 17, 2016 - The fourth quarter of the calendar is key for all retailers and brands, with customer spending at its highest, and for some the last opportunity to reverse any poor trends experienced earlier in the season. How do you ensure that you capitalise on this time, creating happy and loyal customers?
November 10, 2016 - A favourite among retailers and customers alike. Very much a staple of the British high-street, and according to recent reports showing few signs of slowing down. For UK and overseas retailers alike, follow these simple recommendations to get the most out of your Click & Collect offering:
November 9, 2016 - The fourth quarter of the calendar is key for all retailers and brands, with customer spending at its highest. It is the time that you are most stretched, where the fruits of your planning and preparation are realised or unfortunately fall short. How do you ease this burden and ensure that each and every one of your customers is greeted with a warm welcome?
November 4, 2016 - The date you may not be familiar with, but the name you certainly should be - Singles’ day, China’s biggest single online shopping day. The 11th November event posted some staggering numbers last year, with $2 billion of sales reported in the first 17 minutes, and over $14 billion in sales for the day overall.
November 3, 2016 - Each and every year we have become accustomed to reading stories about upset customers not receiving their parcels in time for Christmas day, outfits for work parties gone astray, or customer service teams being swamped by requests to track missing/late parcels.
October 13, 2016 - Delivery speed is no longer a competitive battleground. Flexibility and reliability are the tools you need to get ahead. Read how to turn your delivery service into customer success.
October 13, 2016 - The word omnichannel almost feels like yesterday’s news. A buzzword in a retail industry that continues to evolve at a vigorous rate. Yet, the truth is that very few retailers have invested and optimised their solutions beyond the initial ‘we need to do something quick’ stage.
October 11, 2016 - Speed, reliability, flexibility, cost…all key elements of the delivery journey that today’s retailers look to optimise, seeking an edge over their competitors and gain a valuable share of customer wallet. Yet returns remain largely overlooked.