Payments & Fraud Management | Radial

Because knowing who customers are (or aren’t), matters.

With zero fraud liability, Radial lets you focus on building customer confidence.

When looking for bad guys, it’s just as important to keep the good guys happy.

What many people don’t realise about fraud protection is that it’s just as much about not turning away good orders by mistake, which in the long run can mean a loss of revenue far more significant than letting that bad guy through.

Detecting fraud is a balancing act that we do with a precise combination of machine learning, big data, and human intelligence to deliver the highest fraud approval rates in the industry. We reject less than 0.3% of orders, which means that 99.7% of the time we’re going to tell you it’s safe to ship the order. That means we maximise your sales, eliminate your risk, and most importantly protect your customers. Best of all, our full-service payments and fraud offerings are backed by our conversion promise: we get paid nothing unless your order converts.

$6

billion
in orders processed

99.7

percent
order approval rate

$0

fraud chargebacks to our customers



Stop turning away good customers

You shouldn’t have to settle for industry standards. We believe certain decisions need real experts to accept every single legitimate order. Our solution combines machine learning, big data, and human intelligence to deliver the highest fraud approval rates in the industry. Want proof? We reject less than 0.3% of orders. That means 99.73% of the time we’re going to tell you it’s safe to ship the order. With faster order processing times and expert fraud detection, we maximise your sales, eliminate your risk and, most importantly, protect your customers.


Zero fraud liability

That’s our guarantee. If any of those 99.73% of orders we said were safe to ship turn out to be fraudulent, you won’t lose a dime. We assume 100% of the liability for any fraudulent eCommerce orders. You won’t ever pay a chargeback again. This means higher sales, zero fraud liability, and time and money you can put back into growing your business.

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Payments & Fraud Management features

Payments

There’s much more to payments than the transactional plumbing necessary to complete a sale. Payments should be a strategic advantage for your business—a key differentiator that enables you to expand faster, unlock opportunities in new global markets, boost conversion, and ultimately provide a better experience for your customers. When your customer is ready to buy, we make sure you’re ready to accept their money.

As your payments partner and single, central integration point, we act on your behalf to:

  • Offer the right payment tenders in every one of your local and regional markets to ensure your customers have the payment options they expect and you can convert the most orders.
  • Boost payment approvals and conversions by routing transactions to multiple processors and acquirers—sometimes even after the initial authorisation is declined.
  • Capture funds and deliver reconciliation to your own single bank account within days.

Fraud Management

An important part of fulfilling your promises to your customers is protecting them from fraud. We’re experts at thwarting attacks and driving fraudsters away from your business while delivering a frictionless experience for your customers. That’s how we achieve 99.73% order approval rates. We are an entire organization of fraud professionals with one aim: evaluate risk and deliver an end-to-end solution that protects your profits and your customer experience. We constantly invest and innovate to stay ahead of criminals to drive the highest approval and conversion possible. If a fraudulent order does get through, we assume all risk and liability. Your fraud cost is zero. That’s our guarantee. Our conversion promise includes:

  • Instant risk analysis using big data and machine learning to determine if an order is good or bad.
  • Manual review for the 1% of orders that need an expert.
  • Zero liability if an order turns out to be fraudulent – we pay, not you.

This ensures that you achieve the highest possible conversion rates, the lowest possible fraud management costs, and the best possible customer experience.

Taxes, Duties, and Fees

You need a partner you can trust to handle the complex business of regulatory compliance. With over a decade of eCommerce taxation experience, we make sure you comply with the most granular taxation requirements. Our team of experts manages worldwide indirect tax rate changes for 140+ countries, legislative product categorisations for tax and duty ratings globally, tax holidays, and sourcing logic. Our team works closely with you to simplify the process and ensure rules are tailored to your business. Keeping compliant also requires proper record keeping, so we regularly provide comprehensive, fully automated tax reports to prepare you for future audits. By relying on Radial to manage the day-to-day burden of tax and duty compliance, you can focus on delivering exceptional experiences for your customers.

Industry Insights

Because knowing who customers are (or aren’t), matters.