March 26, 2015
Flexible solutions have already increased delivery speed to customers by 58 percent
Radial, today announced its partnership with Modmerica Group, the parent company of online, deal-driven fashion apparel brands Moddeals and 10 Dollar Mall.
Founded in 2011, Modmerica has managed product fulfillment for its brands until rapid sales growth forced the company to look for a new solution that could scale with its business, drive down delivery times, and enable the organization to focus on its area of expertise—merchandising.
Modmerica turned to Radial and its best-in-class, flexible and scalable fulfillment and freight solutions to deliver fast, cost-effective service to its consumers.
Since partnering with Radial, Modmerica’s average delivery time has dramatically decreased from five days to 2.5 days, with more than 90 percent of orders being delivered within three days. This improvement has resulted in higher customer satisfaction. Complaints and negative reviews from consumers have also dropped significantly.
“We needed a strategic partner with ecommerce expertise that could offer a breadth of services along with the ability to scale and improve our consumer experience,” said Jake Risman, president, Modmerica. “We chose Radial because they provided the ideal fulfillment locations and capabilities, along with excellent delivery rates. Delivery speed to our customers has already improved by 58 percent.”
“Radial removes the risk for brands and retailers. We offer an industry-leading 99.7 percent accuracy rate, reduced freight costs, and innovative technologies and strategies to help our clients improve their fulfillment operations,” said Tom Barone, vice president, North America Operations, Radial. “We’re thrilled to have made an immediate, significant impact in delivery time for Modmerica and will continue to optimize operations to further improve their customers’ experience.”
About Modmerica Group
With over 25 years in fashion and retail, Modmerica Group was founded on the premise of providing retail therapy for the cost conscience and trend-setting shopper. With two flagship websites moddeals.com and 10dollarmall.com as well as a number of retail locations in Southern California, Modmerica Group purchases limited quantity clothing and accessories directly from manufacturers, thereby eliminating buyers and wholesalers while saving customers money. Specializing in limited stock and consistently changing seasonal assortment, Modmerica Group lets consumers change looks, styles and seasons all without breaking the bank.
Radial is the leader in commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfilment and shipping options, intelligent fraud, payments, and tax systems and personalised customer care services.
Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences. Radial brings flexibility and scalability to their supply chains and optimizes how, when and where orders go from desire to delivery.
Learn how we work with you to keep commerce clicking www.radial.com