Radial and Demandware Announce Alliance to Deliver Omnichannel Commerce | Radial

Radial and Demandware Announce Alliance to Deliver Omnichannel Commerce

Press Room

January 18, 2016

Demandware and Radial sign agreement to develop a more comprehensive solution for retail brands

January 18, 2016 – Demandware®, Inc. (NYSE: DWRE), the industry-leading provider of enterprise cloud commerce solutions, and Radial, one of the world’s leading independent omnichannel commerce providers, have announced an alliance to develop a fully enabled omnichannel solution. The goal of this relationship is to deliver integrated access to the Demandware Commerce Cloud solutions and the eBay Enterprise suite of “post-click” commerce technologies and services.

Radial and Demandware already share a number of customers such as Michael’s Stores and other top-tier brands, providing a strong foundation from which to grow the relationship. By more tightly integrating the technologies and services from both companies, current and prospective clients can significantly reduce the complexity of managing their frontend and backend systems to deliver a more synergistic customer experience.

The Demandware Commerce Cloud streamlines retail operations to maximize agility and innovation, enabling retailers to keep up with continually evolving consumer expectations. The highly secure and customizable cloud platform powers commerce across all digital channels, offering the scalability to support the largest enterprise retailers with seamless innovation delivered through automatic updates throughout the year. The Demandware Commerce Cloud delivers unified, cross-channel experiences through a unified view of customer data that is leveraged across all shopping channels.

Radial’s suite of “post-click” commerce technologies and services are designed to seamlessly bridge commerce transactions with fast and efficient order fulfillment, at scale. Its retail-optimized, cloud-based omnichannel technologies, including retail order management, store fulfillment and dropship management, provides merchants with a centralized system of record for orders and inventory across the supply chain, allowing orders to be quickly fulfilled from distribution centers, physical stores or direct from suppliers. eBay Enterprise’s commerce services, including payments, tax, fraud, fulfillment, freight and customer care, maximize order conversions, minimize risk, introduce operational efficiencies and deliver great customer experiences so merchants can focus on growing their business.

“The combined capabilities deliver a unique value proposition in the market,” stated Tobias Hartmann, president of Radial. “Merchants want flexibility to more easily utilize and scale best-of-breed solutions to deliver great customer experiences. We believe this relationship offers an attractive option for commerce enablement and commerce operations.”

“As leaders in omnichannel commerce and operations, this alliance brings together the core competencies of Radial and Demandware to provide merchants with a comprehensive and best-in-class omnichannel solution,” said Jeff Barnett, chief operating officer at Demandware. “The combined capabilities will provide merchants with a strategic solution to accelerate omnichannel retailing maturity by bringing together market-leading ecommerce and fulfillment capabilities.”


About Demandware

Demandware, the category-defining leader of enterprise cloud commerce solutions, empowers the world’s leading retailers to continuously innovate in our complex, consumer-driven world. The Demandware open cloud platform provides unique benefits including seamless innovation, the LINK ecosystem of integrated best-of-breed partners, and community insight to optimize customer experiences. These advantages enable Demandware customers to lead their markets and grow faster. For more information, visit http://www.demandware.com, call +1-888-553-9216 or email info@demandware.com.


About Radial

Radial is the leader in commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfilment and shipping options, intelligent fraud, payments, and tax systems and personalised customer care services.

Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences. Radial brings flexibility and scalability to their supply chains and optimizes how, when and where orders go from desire to delivery.

Learn how we work with you to keep commerce clicking www.radial.com